Refund policy

Returns

We hope you love your Find, but we understand that sometimes something just isn’t quite right.

If you’d like to return an item, please do so within 14 days of receiving your order and we’ll be happy process it for you.

Your return

To be eligible for a return, items should be:

•⁠  ⁠Unworn and in their original condition
•⁠  ⁠Returned with all original tags attached
•⁠  ⁠Free from perfume, makeup, marks, stains or any other signs of wear
•⁠  ⁠Returned in the same condition in which they were received
•⁠  ⁠Carefully packaged so they arrive back with us safely

You’re very welcome to try clothing on to check the fit, just as you would in a shop. We simply ask that you take care when trying items on and avoid wearing perfume or makeup.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return postage

Return postage is the responsibility of the customer.

We recommend using a tracked delivery service and keeping your proof of postage. The Find cannot accept responsibility for parcels that are lost or damaged while being returned.

Your refund

Once your return has arrived with us and has been checked, we’ll arrange your refund to the original payment method.

If an item has been handled beyond what is reasonably necessary to check its fit, nature and characteristics, we may make a reasonable deduction from the refund to reflect any reduction in its value, in accordance with your statutory rights.

Faulty or incorrect items

If your order arrives faulty, damaged or you’ve received the wrong item, please get in touch with us at [your email address] as soon as possible. We’ll always do our best to put things right.

The Find by NK

Happy shopping,
Love Nicola x

You can always contact us for any return question at nicola@talkmediagroup.co.uk